Types of Letters MCQs | Technical and Business Writing

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1. A perceptive and sensitive communication goal can be classified as?
(A) Build trust and persuade
(B) Build trust and inform
(C) Persuade and instruct
(D) Trust and instruct

2. A detailed outline practice, used in formal oral communication is categorized as:
(A) Manuscript speech
(B) Extemporaneous speech
(C) Memorized speech
(D) Verbal speech

3. In letter writing, the ideal style to use heading and subheading technique in a newsletter focuses on:
(A) Use outlining
(B) Use detailed phrases
(C) Use abbreviations
(D) Avoid excessive punctuation

4. Which of the following is a writing practice against legal and ethical considerations, considered a violating rule of technical writing?
(A) Legalities
(B) Functionalities
(C) Ethicalities
(D) Ethics

5. In technical writing, the destination of the memo is defined as:
(A) Within a company
(B) Outside company
(C) Outside city
(D) Out of way

6. Suppose we are searching for information regarding admission and advertisement costs. Which type of letter will be used?
(A) Inquiry letter
(B) Adjustment letter
(C) Bad newsletter
(D) Complaint letter

7. In letter writing format, a title, “Dear Mr. Shahzeb” is the best example of:
(A) Introduction
(B) Signed name
(C) Letter body
(D) Salutation

8. As compared to other countries, Germany and Japan are considered very strict in which of the following?
(A) Schedules
(B) Financial matters
(C) Business strategies
(D) All of these

9. A statement, “We cannot proceed with your request as you are not submitting the documents properly to open the bank account,” is the best example of?
(A) Figurative words
(B) Positive words
(C) All of these
(D) None of these

10. Which of the following is a letter stating readers for what they are receiving is commonly called?
(A) Complaint letters
(B) Official letter
(C) Good newsletters
(D) Cover letters

Type of Letter	Purpose	Example	Tone
Formal Letter	Used for official or professional communication	Job application, business letter	Professional, polite
Informal Letter	Used for personal communication	Letter to a friend or family member	Friendly, casual
Business Letter	Used for commercial or business communication	Inquiry, order, complaint letter	Professional, concise
Official Letter	Written to authorities or government bodies	Letter to a municipal office	Formal, respectful
Application Letter	Used to apply for a job, leave, or admission	Job application, leave request	Polite, persuasive
Complaint Letter	Expresses dissatisfaction about a service/product	Complaint to a company	Polite but firm
Apology Letter	Expresses regret for a mistake or misunderstanding	Apology to a customer or friend	Sincere, apologetic
Invitation Letter	Invites someone to an event	Wedding invitation, business event	Warm, inviting
Cover Letter	Accompanies a resume for job applications	Job application cover letter	Professional, persuasive
Resignation Letter	Submitted when leaving a job	Job resignation	Formal, appreciative
Recommendation Letter	Provides reference for someone	Academic or job reference	Positive, supportive
Congratulatory Letter	Expresses joy or appreciation	Congratulating a friend or colleague	Warm, enthusiastic

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Types of Letters MCQs | Technical and Business Writing
By: Prof. Dr. Fazal Rehman | Last updated: April 16, 2025

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