1. Which of the following is not a function of management? A) Planning B) Organizing C) Negotiating D) Controlling Answer: C) Negotiating 2. The process of determining organizational goals and the means to achieve them is known as: A) Controlling B) Organizing C) Leading D) Planning Answer: D) Planning 3. In management, the acronym “SWOT” stands for: A) Strengths, Weaknesses, Opportunities, Threats B) Strategy, Workforce, Operations, Training C) Sales, Warehousing, Outsourcing, Technology D) Sustainability, Work-life balance, Optimization, Trends Answer: A) Strengths, Weaknesses, Opportunities, Threats 4. Which management function involves assigning tasks, grouping tasks into departments, and allocating resources? A) Leading B) Planning C) Organizing D) Controlling Answer: C) Organizing 5. The management process of motivating employees, directing their activities, and resolving conflicts is called: A) Organizing B) Controlling C) Leading D) Planning Answer: C) Leading 6. A manager who sets objectives, establishes strategies, and develops policies is primarily engaged in which managerial function? A) Organizing B) Leading C) Planning D) Controlling Answer: C) Planning 7. Which type of plan outlines specific actions and timelines to achieve short-term goals within an organization? A) Tactical plan B) Strategic plan C) Operational plan D) Contingency plan Answer: A) Tactical plan 8. The management function that involves monitoring performance, comparing it with goals, and taking corrective action is: A) Planning B) Organizing C) Leading D) Controlling Answer: D) Controlling 9. The process of dividing work activities into manageable tasks and coordinating them is known as: A) Planning B) Organizing C) Leading D) Controlling Answer: B) Organizing 10. A manager who is responsible for supervising the day-to-day activities of employees and ensuring tasks are completed falls into which level of management? A) Top management B) Middle management C) First-line management D) Operational management Answer: C) First-line management 11. Which of the following is a characteristic of effective goals in management? A) Vague and general B) Difficult to measure C) Time-bound D) Subjective and unclear Answer: C) Time-bound 12. The acronym “CEO” stands for: A) Chief Executive Officer B) Chief Financial Officer C) Chief Operations Officer D) Chief Marketing Officer Answer: A) Chief Executive Officer 13. The term “span of control” refers to: A) The number of employees a manager can effectively supervise B) The level of authority a manager has within an organization C) The distribution of tasks among different departments D) The time frame for achieving organizational goals Answer: A) The number of employees a manager can effectively supervise 14. Which of the following is not a characteristic of effective management? A) Flexibility B) Rigidity C) Leadership D) Decision-making skills Answer: B) Rigidity 15. The management principle that suggests each employee should report to only one manager is known as: A) Unity of command B) Span of control C) Division of labor D) Scalar chain Answer: A) Unity of command 16. The process of evaluating the external environment to identify opportunities and threats is part of: A) Organizing B) Leading C) Controlling D) Environmental scanning Answer: D) Environmental scanning 17. Which management theory emphasizes the importance of employee motivation and satisfaction for higher productivity? A) Classical management B) Scientific management C) Human relations approach D) Contingency theory Answer: C) Human relations approach 18. The management function that involves creating a positive organizational culture and ensuring effective communication is: A) Leading B) Controlling C) Organizing D) Planning Answer: A) Leading 19. The process of assessing internal strengths and weaknesses as part of strategic planning is known as: A) Environmental scanning B) SWOT analysis C) Contingency planning D) Strategic management Answer: B) SWOT analysis 20. A manager who focuses on long-term organizational goals, policies, and strategies falls into which level of management? A) Operational management B) Middle management C) Top management D) Project management Answer: C) Top management 21. The management principle that suggests there should be a clear and unbroken line of communication from top to bottom of the organization is known as: A) Unity of command B) Scalar chain C) Division of labor D) Span of control Answer: B) Scalar chain 22. Which management approach focuses on finding the best way to perform tasks and emphasizes efficiency and productivity? A) Human relations approach B) Systems theory C) Scientific management D) Contingency theory Answer: C) Scientific management 23. The process of aligning resources to achieve organizational goals is known as: A) Leading B) Organizing C) Controlling D) Planning Answer: B) Organizing 24. The management principle that suggests dividing work activities into specialized tasks to improve efficiency is known as: A) Unity of command B) Division of labor C) Span of control D) Scalar chain Answer: B) Division of labor 25. Which type of plan outlines actions to be taken if an initial plan fails or external circumstances change unexpectedly? A) Strategic plan B) Operational plan C) Contingency plan D) Tactical plan Answer: C) Contingency plan 26. The acronym “KPI” stands for: A) Key Performance Indicator B) Key Planning Initiative C) Key Process Improvement D) Key Project Implementation Answer: A) Key Performance Indicator 27. The management function that involves setting standards, measuring performance, and taking corrective action is: A) Organizing B) Leading C) Controlling D) Planning Answer: C) Controlling 28. A manager who oversees the implementation of policies and coordinates activities within specific departments falls into which level of management? A) Middle management B) Operational management C) Project management D) Top management Answer: A) Middle management 29. The management principle that suggests authority should flow from top management to lower levels in a clear and unbroken line is known as: A) Unity of command B) Scalar chain C) Division of labor D) Span of control Answer: B) Scalar chain 30. The acronym “HRM” stands for: A) Human Resource Management B) High Return Management C) Human Relations Management D) Home Resource Management Answer: A) Human Resource Management 31. Which management theory suggests that there is no one best way to manage and that the most effective management style depends on the situation? A) Classical management B) Human relations approach C) Contingency theory D) Scientific management Answer: C) Contingency theory 32. The process of monitoring and comparing organizational performance with desired outcomes is part of: A) Leading B) Controlling C) Organizing D) Planning Answer: B) Controlling 33. Which management approach focuses on understanding the entire organization as a system of interrelated parts? A) Systems theory B) Scientific management C) Human relations approach D) Contingency theory Answer: A) Systems theory 34. The management principle that suggests each employee should report to only one manager is known as: A) Unity of command B) Span of control C) Division of labor D) Scalar chain Answer: A) Unity of command 35. The acronym “ERP” stands for: A) Enterprise Resource Planning B) Efficient Resource Planning C) Effective Reporting Process D) Enterprise Risk Management Answer: A) Enterprise Resource Planning 36. Which management function involves identifying future trends and determining the best course of action to achieve organizational goals? A) Leading B) Controlling C) Organizing D) Planning Answer: D) Planning 37. The acronym “BPR” stands for: A) Business Process Reengineering B) Best Practice Review C) Business Performance Report D) Business Process Regulation Answer: A) Business Process Reengineering 38. A manager who focuses on improving day-to-day operations and ensuring tasks are completed efficiently falls into which level of management? A) Middle management B) Top management C) Project management D) First-line management Answer: D) First-line management 39. The management principle that suggests employees should have a clear reporting relationship with only one supervisor is known as: A) Unity of command B) Span of control C) Division of labor D) Scalar chain Answer: A) Unity of command 40. The acronym “CRM” stands for: A) Customer Relationship Management B) Continuous Risk Management C) Corporate Resource Management D) Customer Retention Management Answer: A) Customer Relationship Management 41. Which management approach focuses on improving employee relations and job satisfaction to increase productivity? A) Systems theory B) Human relations approach C) Scientific management D) Contingency theory Answer: B) Human relations approach 42. A manager who focuses on long-term strategies and organizational policies falls into which level of management? A) Middle management B) Operational management C) Top management D) First-line management Answer: C) Top management 43. The process of adjusting the organization’s strategy based on feedback from the environment is known as: A) Environmental scanning B) Strategic adjustment C) Contingency planning D) Adaptive strategy Answer: D) Adaptive strategy 44. The management principle that emphasizes dividing work into specialized tasks to improve efficiency is known as: A) Unity of command B) Division of labor C) Scalar chain D) Span of control Answer: B) Division of labor 45. The acronym “TQM” stands for: A) Total Quality Management B) Technical Quality Management C) Tactical Quality Management D) Total Quantitative Management Answer: A) Total Quality Management 46. The management function that involves determining objectives, resources, and timeframes is known as: A) Organizing B) Leading C) Controlling D) Planning Answer: D) Planning 47. The process of breaking down complex tasks into smaller, manageable tasks is called: A) Specialization B) Delegation C) Division of labor D) Coordination Answer: C) Division of labor 48. Which management approach views organizations as complex systems where various parts interact and affect each other? A) Systems theory B) Contingency theory C) Scientific management D) Human relations approach Answer: A) Systems theory 49. The management principle that emphasizes a clear chain of command from top to bottom is known as: A) Scalar chain B) Unity of command C) Division of labor D) Span of control Answer: A) Scalar chain 50. Which management function involves motivating employees, ensuring their satisfaction, and addressing conflicts? A) Planning B) Leading C) Organizing D) Controlling Answer: B) Leading

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