Bicycle Sales Management System by using chatbot Project

By: Prof. Fazal Rehman Shamil

Code and documentation of Racing Bicycle Sales Management System by using chatbot Project in PHP or Python

 

 

Project Domain / Category

 

Web Application

 

Abstract/Introduction

 

From past few years, Chatbots are playing a vital role in B2C (Business to Customer) E-Commerce applications by providing the assistance to customers in purchasing the online products. Chatbots basically uses the Natural Language Processing combined with some flavor of Artificial Intelligence in E-Commerce environments. The core aim of this project is to design a web based Racing Bicycle Sales Management System by using Chatbot. The users (customers) of this system will be able to place order for the bicycle(s) of their choice. Chatbot will assist the customers in selecting the bicycle and will recommend the suitable bicycle on the basis of customers’ requirements (budget and Bicycle characteristics/specifications) and demands. The application aims to provide efficient business environment to its users.

 

Functional Requirements:

 

Racing bicycle Sales Management System by using Chabot is an illustration of B2C E-commerce domain. It facilitates the environment for every customer to select the racing bicycle as per demand. Chabot will provide customer support by showing list of racing bicycles and adaptive guidance to specific customers.

 

The proposed system will have the following main users:

 

Admin, Sales Manager, Distributors, Customers

 

  • Registration module: It will facilitate the registration process for all kinds of users. Admin will approve and perform activation of the different user’s accounts and registration requests.

 

  • Login Module: After successful registrations, all types of the users will be able to login to the system using their registered email and password.

 

  • Pop up window should be displayed at the bottom right of the system by prompting the customer for any kind of guidance.

 

  • Customer will go for product selection module where the chatbot will assist the customers to select the racing bicycles as per customer needs.

 

  • In area allocation module, Admin will assign the different areas to distributors across Pakistan. Different sales manager will work under specific distributor for easy distribution of racing bicycles in different areas of Pakistan. Customers will be able to see the different sales manager in Google map to assess the fast shipment of racing bicycles to the customer.

 

  • Conversation Flow module in chatbot is responsible to ask the question from users related to racing bicycle, that will able to suggest the most suitable type of racing bicycle as per customer demands. To make conversation flow smooth and efficient, it’s important to apply the best practices and build chatbot. For this Machine learning algorithms are used by taking into account of business objectives and customer’ expectations.

 

  • After the conversation flow is completed, search result module will personalized merchandising of racing bicycles, recommendations can help the customers to find specific racing bicycle specifications. It will show the list of bicycles as per customer demands. A conversational interface will allow the system to ask probing questions and understand the customers’ intent better.

 

  • Search result module will display the list of racing bicycles with respect to model number, price and related characteristics /specification such as speed and efficiency.

 

  • Discount module will be activated in case the customer may be looking for discount. In case customer falls into one of the given category like (army officers, teachers).

 

  • Chatbot will assess the customer behavior and suggest the specific racing bicycle according to his budget and demands

 

  • Machine learning module for Chatbot should already be “taught / trained” common questions so that it will be able to answer customer questions related to specific racing bicycle and respond immediately to customer’ queries.

 

  • Once the customer has selected the required racing bicycle, the payment module should be activated; chatbot should properly guide the customer of different payment options. The system will facilitate the three payment options as per the user choice i.e. credit card, debit card and through cash on delivery.

 

  • The proposed system should have customer care module. It should guide the customer about the racing bicycle guarantee in case of malfunctions for specific time period.

 

  • Customer care module should guide the customer about the guarantee for specific time period of different parts of racing bicycle like mechanical parts.

 

  • For successful human-like interaction, visual module is also used in chatbot for perfect tone and dialect. To achieve coherence, a character is used to effectively communicate in audio synced with the text to help out the customer for specific racing bicycle.

 

  • There should be Frequently Asked Questions module to generate a chatbot’s list of pre-programmed queries and responses.

 

 

 

Tools: JSP, SQL server 2012, PHP, Python, Dialogflow, IBM Watson, Microsoft Bot Framework, Wit.ai, Api.ai, Chatfuel.

Class diagram, activity diagram, data flow diagram, sequence diagram, use case diagram, testing test cases, SRS, Design, Test phase, and final deliverable., and others are needed to draw for this project.

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Prof. Fazal Rehman Shamil