[Dialogue] Conversation between a waiter and customer in restaurant


Here we will cover the basics of waiter and customer service, using your restaurant protocol to greet and serve guests. . For example, waiters may first bring the customer a menu and water, introduce themselves, and ask if they have been to the restaurant before, tell them about the day’s specials, ask them if they have Have questions, take drink orders, and then tell your guests you’ll be there. Back to take their order When you bring their drinks, ask your customers if they are ready to order or if they have any questions. It can not only make their dining experience better when ordering but also increase the hotel’s revenue if customers can order appetizers, soups, salads, desserts, and drinks without pressure.


Waiter: Good evening sir, how may I help you?

Customer: I have been waiting at the table for a long time but no one has paid any attention, what is the reason?

Waiter: Excuse me, it’s dinner time, there are a lot of customers, so you have to wait.

Customer: Is your famous restaurant understaffed or is it your policy to make customers wait?

Waiter: Sir hotel’s policy is to treat every customer well and serve food on time, the staff is as needed, and once again I apologize for the inconvenience.

Waiter: Sir, what would you like on the menu?

Customer: First bring half a bowl of chicken corn soup

Wheater: Sir, would you like to have anything else?

Customer: Ok, after some time you bring the Bar BQ platter with a half egg fried rice and a cold drink.

Waiter: Ok, sir, what would you like to drink?

Customer: Do you have Diet Coke?

Waiter: Yes, you will get it

Customer: How long will it take for you to order?

Waiter: You will have to wait for 20-25 minutes, sir.

Customer: Speed ​​it up a bit if possible. I’m in a hurry.

Waiter: I’m trying my best.

Customer: After 25 minutes, still not getting the food, will have to wait for more?

Waiter: Sir 15 minutes more needed, kitchen has more orders, so wait, please.

Customer: You should have told me the time while taking the food order, I had to go to work.

Waiter: No more waiting, food will not be late for 15 minutes.

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