Question: Which of the following is the first phase of conflict?
A Cognition and personalization
B Behavior
C Potential opposition or incompatibility
D Outcomes
Answer: Potential opposition or incompatibility
| Phases of conflict | Description |
| Potential Opposition or Incompatibility | This is the initial phase where potential areas of conflict emerge due to factors like communication issues, structural problems and personal variables. |
| Cognition and personalization | In this phase, individuals involved in the conflict become aware of the issues. |
| Intent | Intent involves decision making to avoid the situation, compete, or compromise in response to the conflict. |
| Behavior | The conflict becomes observable as individuals engage in actions or behaviors to address the issues. |
| Outcomes | Outcomes may be positive, such as improved relationships and solutions, or negative, including damaged relationships and unresolved issues. |
| Resolution | Conflict resolution involves reaching an agreement or a state where the conflict is effectively managed. |
| Follow-up | After resolution or transformation, it’s important to monitor the situation and ensure that the conflict remains resolved and does not resurface. This phase includes evaluation and feedback. |