1. ______________ often leads to one party gaining an advantage over the other, if it can negotiate at the expense of the other’s needs.
(A) Compromise
(B) Accommodation
(C) Competition
(D) Collaboration
2. Prefatory Parts, Text Parts, Supplementary Parts are usually short messages with natural, casual use of language.
(A) Progress report
(B) Formal reports
(C) Informal reports
(D) Short reports
3. While giving an interview, be _____________ in your salary expectations.
(A) Realistic
(B) Modest
(C) Unrealistic
(D) None of the above
4. Sales letters start with ____________
(A) Buffer
(B) An easy and effective way.
(C) A smooth story.
(D) An attention-getting device.
5. _______________ is not part of different negotiation methods.
(A) Competition
(B) Collaboration
(C) Cognition
(D) Compromise
6. Circular letters are used ________________
(A) To send information to two people.
(B) To send the same information to a number of people.
(C) To communicate to another company.
(D) To send information inside a company.
7. Which assumption is considered while writing a collection letter?
(A) Not pay
(B) Ignore
(C) Delay
(D) Pay
8. A complaint letter should be called ________________.
(A) Sales letters
(B) Persuasive letters
(C) Inquiry letters
(D) Claim letter
9. Which goal is important for business communications?
(A) Receiver understanding
(B) Favourable relationship between sender and receiver
(C) Receiver response
(D) Organizational goodwill
10. A letter refusing adjustment is written when _____________.
(A) When the third party is at fault.
(B) The buyer is at fault.
(C) The seller is at fault.
(D) When nobody is at fault.
11. Downward communication flows from __________ to _______.
(A) Lower to upper
(B) Upper to lower
(C) Horizontal
(D) Diagonal
12. A task force is _______________ after solving a specific problem assigned to them.
(A) Engaged to other problems.
(B) Engaged to routine work.
(C) Sent on leave
(D) Disbanded.