1. : The key components of a business process re-engineering programme?
(A) Customer satisfaction
(B) Service delivery
(C) Product development
(D) All of the above
2. : HRM stands for ________?
(A) Human Relations Management
(B) Human Resourceful Management
(C) Human Resource Management
(D) Humanistic Resource Management
3. : If a company defines communication channels and authority for employees, it is performing ______________________.
(A) Leading function
(B) Controlling function
(C) Staffing function
(D) Organizing function
4. : The actual achievements compared with the objectives of the job is __________________.
(A) Job description
(B) Job evaluation
(C) Job performance
(D) None of the above
5. : Which of the following is not performed by the HR department?
(A) Pay and Reward
(B) Recruitment and Selection
(C) Accounting
(D) B and C
6. : HR department of a company can create an advisory relationship through _______________.
(A) Staff authority
(B) Hiring authority
(C) Line authority
(D) All of the above
7. : ____________________ is concerned with developing a pool of candidates in line with the human resources plan.
(A) Training
(B) Recruitment
(C) Development
(D) All of the above
8. : The term used before the language of modern HRM was _________________?
(A) Personnel Management
(B) Industrial Management
(C) Labour Relations
(D) All of the above
9. : ______________ provides assistance to top-level management for strategic plans.
(A) Center of expertise
(B) Transactional HR group
(C) Embedded HR group
(D) Corporate HR group
10. : Problem of ________________ is/are lead to the majority of disputes in industry.
(A) Salaries
(B) Benefits
(C) Wages
(D) All of the above
11. : Which of the following statements is false?
(A) Organizations are now generally focusing upon domestic rather than international matters
(B) Organizations have been subject to a raft of organizational change programs
(C) Organizations have adopted more flexible norms
(D) Organizations are now less hierarchical in nature
12. : Centers of expertise provide special assistance in __________________.
(A) Long-term strategic plan
(B) Organizational change
(C) Updates regarding appraisal
(D) Production department
