1. A perceptive and sensitive communication goal can be classified as?
(A) Build trust and persuade
(B) Build trust and inform
(C) Persuade and instruct
(D) Trust and instruct
2. A detailed outline practice, used in formal oral communication is categorized as:
(A) Manuscript speech
(B) Extemporaneous speech
(C) Memorized speech
(D) Verbal speech
3. In letter writing, the ideal style to use heading and subheading technique in a newsletter focuses on:
(A) Use outlining
(B) Use detailed phrases
(C) Use abbreviations
(D) Avoid excessive punctuation
4. Which of the following is a writing practice against legal and ethical considerations, considered a violating rule of technical writing?
(A) Legalities
(B) Functionalities
(C) Ethicalities
(D) Ethics
5. In technical writing, the destination of the memo is defined as:
(A) Within a company
(B) Outside company
(C) Outside city
(D) Out of way
6. Suppose we are searching for information regarding admission and advertisement costs. Which type of letter will be used?
(A) Inquiry letter
(B) Adjustment letter
(C) Bad newsletter
(D) Complaint letter
7. In letter writing format, a title, “Dear Mr. Shahzeb” is the best example of:
(A) Introduction
(B) Signed name
(C) Letter body
(D) Salutation
8. As compared to other countries, Germany and Japan are considered very strict in which of the following?
(A) Schedules
(B) Financial matters
(C) Business strategies
(D) All of these
9. A statement, “We cannot proceed with your request as you are not submitting the documents properly to open the bank account,” is the best example of?
(A) Figurative words
(B) Positive words
(C) All of these
(D) None of these
10. Which of the following is a letter stating readers for what they are receiving is commonly called?
(A) Complaint letters
(B) Official letter
(C) Good newsletters
(D) Cover letters
