[OBJECTIVE]
Subject: Total Quality Management
Time Allowed: 15 Min
Total Marks: 10
NOTE: ATTEMPT THIS PAPER ON THIS QUESTION SHEET ONLY. Division of marks is given in front of each question. This Paper will be collected back after expiry of time limit mentioned above.
Part-I State whether the statement is true or false, each question carries equal marks. (10)
1. Defective product or material that cannot be repaired, used or sold is called ________________.
A. Waste
B. Rework
C. Scrap
D. None of the above
2. Social and related skills that help manager to relate to others effectively are called ___________ skills.
A. Conceptual
B. Administrative
C. Technical
D. Human
3. There are ___________ basic functions of management
A. Two
B. Three
C. Four
D. five
4. The Define phase of six sigma project is considered to be the _________ phase of the project.
A. Contract
B. Measure
C. Analyze
D. Improve
5. The philosophy of TQM is _____________.
A. Cost saving
B. Accept the lot
C. Continuous Improvement
D. Reject the lot
6. The process of getting activities completed efficiently with and through other people is known as _______________.
A. Management
B. Control charts
C. Benchmarking
D. ISO
7. __________ generally directs other managers.
A. Lower management
B. Middle management
C. Top management
D. None of the above
8. Which of them is NOT a type of variable control charts:
A. X chart
B. S chart
C. R chart
D. np chart
9. ________ is intended to assess a company’s performance in terms of environmental performance.
A. ISO 14000
B. ISO 9000
C. Six sigma
D. All of the above
10. Poor quality adversely affects:
A. Cost
B. Productivity
C. Profitability
D. All of the above
[SUBJECTIVE]
Subject: Total Quality Management
Time Allowed: 2 Hour 45 Min
Total Marks: 50
NOTE: ATTEMPT THIS (SUBJECTIVE) ON THE SEPARATE ANSWER SHEET PROVIDED
Part-II Give short answers, each question carries equal marks. (20)
Q#1: Six Sigma Methodology
Q#2: Philosophy of TQM
Q#3: Acceptance Sampling Plans
Q#4: Internal Failure costs in TQM
Part-III Give detailed answers, each question carries equal marks. (30)
Q#1: Elaborate Deming’s Fourteen Points to implement TQM.
Q#2: What are the obstacles to implementing TQM? Also differentiate TQM with traditional approach.
Q#3: The following table refers to the production and number of defectives of 12 lots with a constant lot size 200.
| lot number | number of defectives | lot number | number of defectives |
| 1 | 35 | 6 | 12 |
| 2 | 23 | 7 | 3 |
| 3 | 45 | 8 | 21 |
| 4 | 2 | 9 | 45 |
| 5 | 123 |
- Compute 3-sigma control limits for the traction defectives.
- Plot the data on a control chart and make a decision about rejected lots.
Make revised control limits if necessary.
Q#4: Why an organization should implement ISO? Also, describe the internal and external objectives of this organization.